If your order has been shipped, you are responsible for the following:
In the event that you cancel or return an order, a 35% restocking fee will be deducted from your credit in addition to all shipping costs. All damage claims for damages, the buyer of the casket is responsible for ALL SHIPPING CHARGES, and at least 50% of the casket damage cost will come out of your refund.
If you refuse to accept delivery of the package, and the package is returned to us, this will be considered an order cancellation and you will be subject to cancellation charges.
As we process the orders with great care and concern accordingly to the customers' requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, call 214-440-2624 with any questions.
It is the customer's responsibility when placing an order to make sure that the casket chosen meets all requirements for one's own religion and size. Once order is placed and shipped out, it is the customer's responsibility to comply with our return policy in the event you request to cancel your order.